Australian market access
Personal support from registration onward
Practical, plain-English information for Australian users of Keenmeritor.
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1. Guided onboarding
A personal manager contacts new users to explain verification, settings and where to find key disclosures.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
2. What personal support means
It is practical, individual help with platform use, not a promise of performance or personal financial advice.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
3. Benefits
Direct answers, activation help, contextual information and an ongoing contact route make technical tasks easier.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
4. What a manager can help with
Ask about activation, first steps, the calculator, payment information, profile updates and platform functions.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
5. Who it suits
Both new and experienced users may prefer a named contact when resolving an account question.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
6. How the service works
Register, speak with a manager, complete activation and return for ongoing assistance.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
7. Support channels
Email, requested callback, a personal manager and the help centre provide different routes.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
8. Hours
The team operates Monday to Friday, 9:00–17:30 AEST, excluding public holidays.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
9. Payments and account support
Managers can explain published methods and status but cannot ask for a password or approve an unlawful transfer.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
10. Common questions
Contact timing, beginner guidance, platform use, payments and communication preferences are covered during onboarding.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
11. Next step
Register to arrange a conversation with a specialist.
Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.
Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.
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