Withdrawal policy

1. Scope and agreement

This policy explains how a withdrawal request is reviewed and processed. Submitting a request confirms that the payment details are yours and accurate.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

2. Available methods

Funds may be returned to an eligible card, Australian bank account or supported digital wallet, normally using the original funding route.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

3. Processing times

Internal review and provider settlement are separate. Cards can take 1–5 business days, PayPal within 24 hours and bank transfers 1–3 business days.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

4. Fees and costs

Keenmeritor lists supported withdrawals as free, although a bank, wallet or conversion provider may charge separately.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

5. Limits

Minimums, maximums and account-level restrictions are shown before confirmation when applicable.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

6. Verification

Identity, ownership and AML/CTF checks may be required before release.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

7. Delay or refusal

Mismatched names, incomplete evidence, provider outages, security concerns or legal obligations can delay or prevent a request.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

8. User responsibility

Check account numbers and payment details carefully; incorrect information may cause delay or irreversible transfer.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

9. Cancellation or amendment

A pending request may be changed only before processing begins and after any required security check.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

10. Support

Contact [email protected]. We usually reply within one business hour during support hours.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

11. Policy updates

Material changes are published here and apply from their stated effective date.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

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